Eric the TShirt Guy Return Policy


Money Back Guarantee

We understand that creating custom products online may be a new concept. Because of that, our customer service reps at Eric the T-shirt Guy personally review every design created for an order before using an automated order entry system to process your order. With this added level of customer service, we are happy to provide a MONEY BACK GUARANTEE to our customers.

We deliver premium quality products that look just like what you created on our site.  Further, we make sure you receive your order on time. If the custom apparel you receive differs materially from what you created at, if the garments are defective (holes, tears, stains, etc.), or if your RUSH order ships later than promised, then you may return your order for a full refund, within 5 days of receiving your order.

All returned items must be in the original condition you received them in. We do NOT accept washed items. If a washed item is returned, the return will be refused and sent back to you. 

Please contact us before making any return so that we can process your return promptly and efficiently by calling 1-800-637-0030 or emailing